Privacy Policy
Last updated September 21, 2026. Plain-English summary up top; the full policy follows.
Start My Search- A dealer only ever sees your name, phone, or email if you specifically authorize sharing that exact field with that exact dealer.
- We never sell your personal information, and we never take a commission or referral fee from dealers for your business.
- Deleting your account scrubs your name, email, phone, and password immediately — we keep financial records as required by law, and other parties' data (like a dealer's quote) as their business record, not yours.
- We use your data to run your search — nothing else. No ad targeting, no data brokers.
1. What we collect
When you use Carmano, we collect:
- Account information — name, email, phone, and a hashed password (or your Google account, if you sign in that way).
- Search criteria — the vehicle, budget, timeline, trade-in details, and preferences you enter in the wizard, including trade-in photos if you upload any.
- Communications — messages between you and your Carmano agent, and any questions you ask our chat assistant.
- Payment information — handled entirely by Stripe; we receive confirmation that payment succeeded, never your full card number.
- Usage data — basic product-analytics events (e.g. which step of a search you completed) used only to keep the Service working and to compile aggregate, non-identifying operational reports.
2. How we use it
We use your information to run your search: identifying matching dealers, requesting and normalizing quotes on your behalf, negotiating when you ask us to, and generating your reports. We also use it to operate your account (sign-in, notifications you've opted into, support) and to detect fraud or abuse. We do not use your personal information for advertising, and we do not sell it to data brokers or any other third party.
3. What we share with dealers — and what we don't
Until you choose to move forward with a specific dealer, that dealer communicates only with Carmano — they do not see your name, phone number, or email address. When you authorize an introduction to a dealer, we share only the exact fields you approve (name, phone, and/or email — never all three unless you say so), and only with that one dealer. You can revoke that authorization at any time from your dashboard. Dealers never receive your payment information, your other searches, or your communications with Carmano.
4. Third parties we use to run the Service
- Stripe — payment processing.
- Resend — sending and receiving the emails your agent exchanges with dealers, and account emails to you.
- Google — optional sign-in, and (operationally, not customer-facing) dealer discovery and location data when we identify dealers in your area.
- Anthropic — the AI model that drafts dealer communications and report narratives on your behalf, and powers the shopping assistant. Anthropic processes this text to generate a response; it is not used to train Anthropic's models under our agreement with them.
Each of these providers processes data only as needed to perform that specific function for Carmano — none of them can use your data for their own independent purposes.
5. Data retention and deletion
You can delete your account at any time from Settings. When you do, we immediately scrub your name, email, phone number, and password so the account can never sign in or be identified by that information again. We retain payment/plan records as financial records (a legal requirement, and necessary if you ever need a receipt or refund), and we retain search and quote history as it also reflects other parties' data — a dealer's submitted quote is their business record too, not only yours. None of this retained data is linked back to your name, email, or phone after deletion.
6. Your choices
- Turn off non-essential notification emails any time from Settings — your in-app message thread with your agent is never gated on this.
- Revoke a dealer introduction (and the contact-info sharing that came with it) at any time.
- Request a copy of your data or delete your account from Settings.
- Reply “unsubscribe” to any dealer-facing email sent on your behalf to opt that specific thread out of further automated outreach.
7. Security
Passwords are stored hashed, never in plain text. Access to customer data inside Carmano is limited to what a given team role needs — our support staff, for example, cannot access account-management or AI-configuration tools reserved for administrators. No online service is 100% secure, but we take reasonable, industry-standard measures to protect your information.
8. Children's privacy
Carmano is not directed to, and does not knowingly collect information from, anyone under 18.
9. Changes to this policy
We may update this policy as the Service evolves. We'll update the “Last updated” date above; material changes will also be noted in-app.
10. Contact
Questions about this policy, or want to exercise a data right described above? Reach us through the in-app chat, or write to:
Carmano, Inc.
26 Aiken St, Norwalk, CT 06851